Introduction

At Aplus Education Computer Services Pvt Ltd, we prioritize customer satisfaction and aim to provide a seamless experience with our IT solutions, software products, and technology services. This policy outlines the conditions for refunds and cancellations.

Cancellation Policy

Orders for software licenses, digital products, or IT service packages cannot be canceled once the product or service has been delivered or activated.

• If a duplicate purchase is made, contact us within 24 hours to request cancellation and refund.
• Subscription-based IT services can be canceled at any time; however, refunds will not be provided for the remaining period.

For cancellations, please reach out via our Contact Uspage.

Refund Policy

Refunds may be considered under the following conditions:

• Technical Issues:If a purchased software or IT service is defective, corrupted, or fails to meet the described functionality, a full refund or replacement will be provided.
• Unauthorized Transactions:Report unauthorized charges within 7 days for review and resolution.
• Duplicate Purchases:Refunds will be issued for accidental duplicate purchases of software or services.

No Refunds Will Be Issued If:

• The software or digital content has been downloaded, activated, or modified.
• The refund request is made beyond 7 days of purchase.
• The reason for the refund is subjective dissatisfaction (e.g., 'I changed my mind').

Refund Process

Approved refunds will be processed within 5–7 business days.

• Payments via credit/debit card will be refunded to the original method.
• Payments through third-party gateways will be refunded to the same account.

For refund requests, please contact Aplus Education Computer Services Pvt Ltdsupport with your order details and reason for the request.